Refund Policy

We are well aware that purchasing a desired watch is not just a transaction, but also an expectation. That is why Hellorolex.us is committed to providing every customer with a reassuring and reliable shopping experience.

From quality inspection to packaging and shipping, we strive for excellence to ensure that encounter any problems after receiving the goods, we will do our best to handle them properly and protect your rights.

Return Instruction

You can apply for a refund in the following situations.

• The received product does not match the quality control pictures.

• The product has obvious functional faults or patent defect upon receipt.

• If you are not satisfied or do not like the product after receiving it (please ensure that the product has not been used and is in good condition)

If you need to return the package, please contact us within 3 days after the package is singed for. You need to provide product photos and videos of functional issues as reference.